Refunds and Returns Policy
Effective Date: September 9, 2024
At ABAYOMI LTD, we strive to ensure that our customers are satisfied with their purchases from EnergizedWaterBottles.com. If for any reason you are not happy with your order, we offer a fair and straightforward returns and refunds policy.
Please review the following terms and conditions regarding returns and refunds for our crystal-infused water bottles.
1. Eligibility for Returns
We accept returns of physical products under the following conditions:
- Timeframe: You may initiate a return within 30 days of receiving your order.
- Condition: Products must be unused, undamaged, and in their original packaging. Items that are used, altered, or damaged will not be eligible for returns.
- Proof of Purchase: To process your return, we require a receipt or proof of purchase (order confirmation or invoice).
2. Non-Returnable Items
Please note that the following items are not eligible for returns:
- Products that have been used or show signs of wear and tear.
- Gift cards or other promotional items.
- Any item returned after the 30-days return window has passed.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at hamzatabayomi662@gmail.com within 30 days of receiving your product to request a return. In your email, include:
- Your order number
- A brief description of the reason for the return
- Photos of the product if there is a defect or issue
- Return Approval: Once we receive your request, we will review it and send you a confirmation email with further instructions, including where to send the item(s).
- Shipping the Item: You will be responsible for the shipping costs for returning the product, unless the return is due to a defective or incorrect item. Ensure the product is securely packed in its original packaging to avoid damage during shipping. You may want to use a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days.
- Partial Refunds: In some cases, only partial refunds will be granted if the product shows signs of wear, damage, or missing parts.
- Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (defective or incorrect product).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please email us at hamzatabayomi662@gmail.com with your order number and details of the defect or damage.
6. Late or Missing Refunds
If you haven’t received your refund after the allotted processing time:
- Check with Your Bank or Credit Card Provider: It may take some time before your refund is officially posted.
- Contact Your Payment Provider: Processing times may vary depending on your payment method.
- Contact Us: If you’ve done both of the above and still have not received your refund, email us at hamzatabayomi662@gmail.com for assistance.
7. Return Shipping Costs
- Customer-Paid Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., defective or wrong product sent).
- Shipping Costs for Approved Returns: If the return is due to a defective or incorrect product, we will cover the shipping costs for the return.
8. Contact Information
For any questions or concerns about this Refunds and Returns Policy, or to initiate a return, please contact us at:
ABAYOMI LTD
67, Ilori Street, Lagos
Email: hamzatabayomi662@gmail.comtions related to refunds and returns.